Last updated: 30 June 2026
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation or «GDPR»), as well as Organic Law 3/2018, of December 5, on Personal Data Protection and the Guarantee of Digital Rights, Alwways (hereinafter, «the App», «Alwways» or «we») undertakes to protect and respect the privacy of its users' personal data.
The purpose of this Privacy Policy is to inform users about the processing of their personal data, the purposes of such processing, and their rights.
The data controller is:
Alejandro Mateu Díaz
Address: Teniente Ruiz Bru 63, Spain.
Contact email address: alwwaysapp@gmail.com
As part of the use of the App, Alwways may collect the following categories of personal data:
Name.
Email.
Authentication information.
Age (where provided voluntarily by the user).
Information on user interaction with the app.
Usage preferences.
Date and duration of the sessions.
Information on the features used.
IP address.
Device identifiers.
Operating system and version.
Activity and error logs.
Analytical and performance data.
Responses to questions and conversations within the app.
Photographs and images.
Memories, stories, texts, notes and any other content provided voluntarily by the user.
Purchases and payments made within the app will be processed exclusively via the Apple App Store and Google Play Store.
Alwways does not store or have access to the full details of the payment cards used by the user.
Personal data will be processed for the following purposes:
Create and manage the user’s account.
Allow the app to be used.
Generate personalised books and content using artificial intelligence.
To store and synchronise the user’s memories and content.
Manage access to premium features purchased by the user.
Check purchases made via the Apple App Store or Google Play Store.
To ensure the app works properly.
Correct technical errors.
To improve the stability, security and performance of the service.
Send service-related communications.
Inform users about updates, technical issues, or relevant changes.
Comply with applicable legal, tax, and regulatory obligations.
The legal bases that justify the processing of personal data are:
User consent.
Performance of the contract arising from use of the App.
Compliance with legal obligations.
The controller’s legitimate interest in ensuring the security and proper functioning of the platform.
Some Alwways features use artificial intelligence services provided by third parties.
To generate responses, stories, and personalized content, certain conversations and content submitted by the user may be sent to specialized technology providers.
Alwways does not use user-provided content to train its own artificial intelligence models or to improve its systems without the user’s express consent. After login or registration, users must accept explicit AI consent before using Titi. OpenAI processes chat messages and optional voice input converted to text.
Alwways may share personal data with third-party providers necessary to deliver the service, including:
OpenAI, for AI-generated content.
DigitalOcean, for server and database hosting.
Firebase (Google), for notifications, analytics, authentication, and technical features.
Apple App Store and Google Play Store, for app distribution and purchase management.
All these providers will process the data in accordance with their own privacy policies and applicable data protection regulations.
Some technology providers used by Alwways may be located outside the European Economic Area.
When international data transfers occur, Alwways will take the measures necessary to ensure an adequate level of protection in accordance with applicable law.
Personal data will be retained for no longer than necessary to fulfill the purposes for which it was collected.
In particular:
Data will be retained while the user’s account remains active.
When the user requests account deletion, their data will be deleted or anonymized within a maximum of thirty (30) days, except where legal retention is required.
Data related to legal or tax obligations may be retained for the periods required by applicable legislation.
Users may exercise the following rights at any time:
Right to rectification.
Right to erasure.
Right to object.
Right to restriction of processing.
Right to data portability.
Right to withdraw consent.
To exercise any of these rights, users may send a request to:
.
Users may also lodge a complaint with the Spanish Data Protection Agency (AEPD) or with the competent supervisory authority in their country of residence.
The App may use technologies equivalent to cookies, device identifiers, and analytics tools to improve the user experience, analyze use of the App, and ensure proper functioning.
Users may limit certain permissions from their mobile device settings.
Alwways may be used by people of any age.
Where applicable law requires it, processing of minors’ personal data must have authorization from their parents or legal guardians.
Alwways adopts reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, accidental loss, or destruction.
However, no storage or transmission system can guarantee absolute security.
Alwways may modify this Privacy Policy at any time.
Changes will be published in the App and will take effect from their publication date.